Course rationale |
| The assessment process can be grueling for both work and client – there can seem to be a never ending list of questions that have varying degrees of pertinence to the task in hand. | I was scared to ask the question in case it opened a can of worms... |
| For the client the experience of being asked questions can be very unpleasant if they find themselves being asked a vast number that do not appear to be consistent or related to their understanding of their problem. The assessor can seem judgmental, demanding, intrusive and rude. These difficulties can be compounded by insecurity about what happens to their information and the implications of giving the ‘wrong’ answer. |
| This course looks at the practical skills of shaping questions in a way that gives the client the necessary information they need to decide the information they want to share in a way that feels secure for them. It looks at the context of the questions being asked and provides an opportunity to consider practical strategies to address barriers. |
Objectives By the end of the course participants will be able to - Identify how they feel about some of the types of questions they are expected to ask
- List the kinds of barriers a client may have to answering questions
- Describe to a client the reasons for asking so many questions
- Provide a client with the necessary information for them to decide how to answer a question
- Structure a question in a way that obtains the right kind of response
- Enable a client to provide additional information
- Record the responses to questions accurately
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| DANOS link |
Knowledge and understanding specification – |
