Course Rationale This course enables workers to develop further the listening skills they use every day.
All effective work with a client begins with listening. This is sometimes difficult as workers are often pressurised or tempted to try and find solutions too quickly
This course is about giving a client time to express themselves and to try and find solutions themselves with the worker giving them time, attention and empathy. The result is that services become more truly client centred and there is more chance of goals being achieved. |
|
Objectives |
By the time the course has finished, participants will be able to: |
|
Identify how listening skills can be used in their role. |
|
Clarify boundaries affecting how they work with a client |
|
Establish rapport with a client |
|
Assess message given and received non-verbally |
|
Use open and closed questions appropriately |
|
Summarise, clarify and paraphrase the content of what a client is saying |
|
Avoid common blocks to listening |
|
Use the Egan "Skilled Helper" model to structure sessions. |
|
Follow relevant professional guidelines |
|
Duration: two days |
