Assertiveness is about the image you have of yourself and how you communicate with other people. People understand more about themselves. In particular they have the opportunity to identify the fears that hold them back and limit their ability to succeed. A positive self image is crucial for developing confidence, judgement, decision making and performance. It is essential to both individual health and effectiveness at work. Assertiveness training enables people to get a clearer idea about their values, personality and how they impact on other people. This series of programmes helps people to check the effect they are having on others and develops the confidence and skills to present themselves positively for greater impact on internal and external customers.
Assertiveness and You | Aim: to enable workers to evaluate their values and work in an assertive manner | Objectives | | By the end of the course participants will be able to: | Define assertive behaviour as opposed to assertive and aggressive behaviour | Describe their core beliefs and the impact they make on their lives | Identify negative beliefs about success and how to overcome them. | Practice assertive communication techniques. | Develop an action plan for future development | Duration 2 days |
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