A significant number of all clients who come into services have drug or alcohol problems yet they often face major difficulty in getting the help they need. Many workers ,make a lot of assumptions about users and feel unskilled in working with them.

These courses look at the core skills and knowledge needed to help a worker respond appropriately and get any help that may be needed from a specialist service.

 

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Appraisal introduces managers to good practice in appraisal and supervision.
Assertiveness at Work enables workers to communicate assertiveness techniques to their clients.
Change through Positive Relationships with Clients  developing a positive relationship with a client to re-enforce change,
Confidentiality enables participants to work within good practice and the parameters of English Law.
Core Alcohol Knowledge  - looking at the core facts and figures about drinking - to assess how much someone is drinking, look at the kinds of problem they may have and identify the kinds of services that may be appropriate.
Core Drugs Knowledge - a course exploring types of drugs and the issues that problematic use can cause. It aims to show workers how they can provide an appropriate service to individuals they may meet.
Handling aggressive behaviour aims to provide drug services staff with the skills to deal with aggressive behaviour from clients, and to try and prevent this behaviour through effective communication and appropriate agency policies and procedures.
Handling the Intoxicated - this course will enable workers to handle clients under the influence of drink or drugs in a manner that ensures the safety of everyone concerned.
Harm Reduction and Risk - this two-day course examines the concept of risk when working with clients. It looks at risk assessment issues for both the worker and the client.
Listening Skills - all effective work with a client begins with listening. This course introduces the principles of active listening.
Living with Stress - the definition of stress we use is that stress is ‘a response to the perceived relationship between the demands on us and our ability to cope.’ This course distinguishes between health and unhealthy stress to help people find a balance in their work/ life.
Managing Stressed Out People This course looks at what managers can do to help people respond positively and in a healthy way to the challenges that are perhaps inevitable in the workplace.
Producing the convincing report - this course will enable people to write reports with a good logical structure, which are readable, persuasive and informative.
Solution Focused Approaches  are a practical, non problem way of working with drug and alcohols users which are becoming fast accepted as a valid and effective way of working. They are increasing seen as being essential additions to the  toolbox of drug and alcohol workers.
Training for Trainers enables trainers to be confident in designing, delivering and evaluating training events. It will help them to use the standards to inform the content and delivery of training and maximize the possibilities of the new DANOS related S/NVQ and qualifications structure.
Understanding Group Work This course will provide a practical and theoretical basis for facilitators who are new to group work.
Working with Vulnerable Adults - this course  explores the complex issues surrounding working with vulnerable adults who have substance misuse problems. These issues include assessing risk and harm and developing strategies to address them, along with ensuring appropriate communication between clients and service providers.
Young people and drugs  There is a persistent fear of young people coming into contact with drugs and the types of harm that can arise. Confusion abounds about the types of drugs people use, the levels of use that may be problematic and about the concept of addiction.

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