Course rationale This course aims to give frontline workers the skills required to handle clients under the influence of drink or drugs in a manner that ensures the safety of everyone concerned. It will also enable managers to detail the necessary components of an effective policy. |
| Objectives |
By the end of the course, participants will be able to: - |
Clarify best practice about working safely for an effective policy, |
Assess when a client is intoxicated, |
Use simple techniques to ensure that the situation is contained, |
Prevent a situation escalating into a confrontation, |
Give simple advice to an intoxicated person about what should be done next, |
Identify when help from a third party is required, |
Who is the course for? |
Frontline staff and managers who have to deal with people who are intoxicated. |
Duration: one day |
DANOS and other National Occupational Standards |
| AB3 Contribute to the prevention and management of abusive and aggressive behaviour |
To view or download DANOS standards click here |
For information about how we use DANOS click here |
