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Core Listening Skills

This course enables workers to develop further the listening skills they use every day.
All effective work with a client begins with listening. This is sometimes difficult as workers are often pressurised or tempted to try and find solutions too quickly
This course is about giving a client time to express themselves and to try and find solutions themselves with the worker giving them time, attention and empathy. The result is that services become more truly client centred and there is more chance of goals being achieved.

Objectives

By the end of the course participants will be able to:

• Identify how listening skills can be used in their role.
  ◦ Clarify boundaries affecting how they work with a client
  ◦ Establish rapport with a client
  ◦ Assess message given and received non-verbally
  ◦ Use open and closed questions appropriately
  ◦ Summarise, clarify and paraphrase the content of what a client is saying
  ◦ Avoid common blocks to listening
  ◦ Use the Egan "Skilled Helper" model to structure sessions.
  ◦ Follow relevant professional guidelines
  

Who will benefit from attending?

The learning on this course is essential for all front line workers especially those who may be alone with clients.

Length 2 days – 9:30 – 4:30 (or equivalent)

This course is designed and delivered in association with DrugScope

DrugScope is the UK's leading independent centre of expertise on drugs and the national membership organisation for the drug field. Our aim is to inform policy development and reduce drug-related harms - to individuals, families and communities. We provide quality drug information, promote effective responses to drug taking, undertake research, advise on policy-making, encourage informed debate - particularly in the media - and speak for our member organisations working on the ground.

Please note
All our courses are commissioned for groups and organisations. If you have more than three people who would benefit from working together on this topic, use the link at the the bottom of the page to contact me, or click here to find out more about getting us to deliver a programme.

We regret that we do not have an open access programme