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Handling Aggression

The huge fear is that clients who use drugs and alcohol could be dangerously out of control, especially if they are under the influence. This course aims to provide drug services staff with the skills to deal with aggressive behaviour from clients, and to try and prevent this behaviour through effective communication and appropriate agency policies and procedures.
Aggressive behaviour from clients may be triggered by a range of factors including poor communication between workers and clients, displaced anger, and also by organisational policies and procedures. This course aims to ensure that drug services staff are aware of why aggressive behaviour occurs, how to deal with it when it does occur, and how their own practice and the policies and procedures of their agency may impact negatively upon clients’ behaviour and how to address this.

Objectives

By the end of the course participants will be able to:

• Identify how interpersonal, physical, and environmental factors impact upon effective communication and behaviour
• Identify possible reasons for aggressive behaviour and be able to address it
  • Discuss the difference between aggression and assertiveness
  • Identify how their own behaviour may be interpreted by a client
  • Identify any legislation, policies and procedures that may be useful for preventing aggressive behaviour

Who will benefit from attending?

This course will be useful for anyone who works in difficult envionments.
Length 1 day – 9:30 – 4:30 (or equivalent)

DANOS Units or other National Occupational Standards:

AB3 – Contribute to the prevention and management of abusive and aggressive behaviour
For more information on how we use DANOS click here

This course is designed and delivered in association with DrugScope

DrugScope is the UK's leading independent centre of expertise on drugs and the national membership organisation for the drug field. Our aim is to inform policy development and reduce drug-related harms - to individuals, families and communities. We provide quality drug information, promote effective responses to drug taking, undertake research, advise on policy-making, encourage informed debate - particularly in the media - and speak for our member organisations working on the ground.

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Please note
All our courses are commissioned for groups and organisations. If you have more than three people who would benefit from working together on this topic, use the link at the the bottom of the page to contact me, or click here to find out more about getting us to deliver a programme.

We regret that we do not have an open access programme